Shipbuilding. Energy. Transport

On-line supplement
to the Maritime Market magazine

Shipbuilding. Energy. Transport Maritime Market magazine

Press Release

Wilhelmsen Ships ServiceТs new Ships Spares Logistics service set to change industry procedures


• A new single point of contact for shipping spare parts from supplier to the vessel
• Communication with own offices in thousands of world ports facilitates logistics
• Advanced IT system access to contract customers to track orders
• New Freight Forwarding Centre in Sittensen/Hamburg, Germany
• First mile to last mile: ISPS cleared ship agents cover the last mile, delivered to the ship
• Efficiency, reliability and simplicity for owners, operators and charterers
• Unmatchable global network of own offices
• Predictability of logistics cost through fleet contracts


Wilhelmsen Ships Service has introduced a unique new efficiency to its customers in the form of a Ships Spares Logistics offer with a single point of contact for managing the delivery of spare parts from manufacturer to vessel, with total visibility on data and associated prices. The new service combines the establishment of a central Freight Forwarding Centre with an online service which provides its contract customers with the ability to see the location and status of their orders as well as offering a number of reporting features.

The Freight Forwarding Centre is located at Sittensen, near Hamburg in Germany, at the centre of some of the biggest manufacturers of ships spares. The location has good access to the European ports, as well as to some of the main international airports reaching the whole world. The Freight Forwarding Centre will support the ships service network with specialist knowledge and will manage, control and optimise the transport of ship spares from the supplier to the vessel. The centre is managed by Stephan Bennfeldt, who has 18 years experience of handling ships spares.

"The main task of the Freight Forwarding Centre is to manage, control and optimise the transport of ship spares from the supplier to the vessel," explains Stephan. "The system will maximise the benefits of our global network which we will be able to pass on to our customers."
The company's sophisticated IT communications system is used for tracking and optimising the spares logistics with 318 offices serving 2,200 ports worldwide and its products and services. This system will operate the online reporting service to which contract customers have access. These reports include information such as the logistics cost per fleet or per vessel per month, and the supplier due date versus actual release date of spares. Pricing is not only standardised but it is also predictable and transparent.

Hege Raade Solstad, Business Director Maritime Logistics explains, "Our offices and agents around the world are already heavily involved in networking activities, as they coordinate ships agency services, the delivery of Unitor products, technical services and maritime logistics. As these activities have grown over the years, they have established efficient communication links with the Head Office and with each other. These strong links enable us to make the delivery of ships spares a seamless and reliable process."

Dealing with a central logistics service also removes the risk of unexpected charges that could be levied by some agencies for urgently needed spare parts in remote ports.

President of Wilhelmsen Ships Service, David Tandy summarises, "Our employees around the world are enthusiastic about these new solutions and we are confident that they will be of significant benefit to our customers." He adds, "Our goal is to become the world's leading provider of logistics services for ships spares. We want to establish the most efficient and effective supply chain, managing the process from the manufacturer to delivery to the ship and vice versa for returned goods."

As part of a dedicated shipping company with over 150 years experience, Wilhelmsen Ships Service understands all the difficulties that have to be overcome in order to streamline the supply chain. The company knows which ports have the best infrastructure to deliver spares, and where there are the fewest obstacles. It also knows the ports where technical backup and assistance is available for installing spare parts, and the ports where the ship owners and operators are likely to get the most cost-effective service.

All Wilhelmsen Ships Service's port personnel have ISPS clearance (International Ship and Port Facility Security) which means they have easy access to vessels for delivery of spare parts.

Wilhelmsen Ships Service's global network coverage along with in depth local port knowledge gives us a unique competitive advantage to deliver a real "door to deck" solution for the maritime industry - "First mile to last mile."

 - Hege Raade Solstad, Business Director Maritime Logistics, Wilhelmsen Ships Service
 - WSS ISPS cleared ship agent covers the "last mile"


Please see Wilhelmsen Ships Service (WSS) company electronic office

For further information, contact:
Ole Jakob Ytterdal
Head of Communications
Wilhelmsen Ships Service
Tel: +47 67 58 40 00
Mobile: +47 97 08 83 62

Wilhelmsen Ships Service (WSS) is part of Wilhelmsen Maritime Services, a Wilh. Wilhelmsen group company. It has the world’s largest maritime services network, with 4,500 marine professionals servicing 2,200 ports in 125 countries.
Wilhelmsen Ships Service supplies safety products and services, Unitor products, Unicool refrigerants, Unitor and Nalfleet marine chemicals, maritime logistics and ships agency to the maritime industry. Last year the company made product deliveries to 25,000 vessels and handled 70, 000 port calls.

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