International Customer Services Manager appointed at Wilhelmsen Ships Service
Wilhelmsen Ships Service has created a key senior post at the company's headquarters in Oslo with the appointment of Trine Haug Hansen as International Customer Services Manager in the International Customer Services team.
Trine will work on the company's Customer Services concept through implementation of standardised processes and tools, best practice, operational guidelines and providing key sales and customer support. She will also manage roles and responsibilities related to basic customer and vessel data, which includes the responsibility for Central Services in Kuala Lumpur.
Trine started her career in shipping with Unitor in 1999 in Customer Service. She then moved on working in the Scandinavian sales team before joining International Sales where she has held a number of key positions. Her most recent position was Customer Support Manager in International Customer Services. Her new position incorporates the former roles of Customer Support Manager and Sales Support Manager in the team.
Trine comments, "I am very excited about taking on this new combined role. At Wilhelmsen Ships Service we are proud of implementing continuous improvement in all our systems and procedures, to make the customer's experience as smooth as possible. I am looking forward to the challenges this involves."
Trine will report to Vice President International Customer Services, Siri Jacobsen.
Please see Wilhelmsen Ships Service (WSS) company electronic office
For further information, contact:
Ole Jakob Ytterdal
Head of Communications
Wilhelmsen Ships Service
Tel: +47 67 58 40 00
Mobile: +47 97 08 83 62
Wilhelmsen Ships Service (WSS) is part of Wilhelmsen Maritime Services, a Wilh. Wilhelmsen group company. It has the world’s largest maritime services network, with 4,500 marine professionals servicing 2,200 ports in 125 countries.
Wilhelmsen Ships Service supplies safety products and services, Unitor products, Unicool refrigerants, Unitor and Nalfleet marine chemicals, maritime logistics and ships agency to the maritime industry. Last year the company made product deliveries to 25,000 vessels and handled 70, 000 port calls.
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